@inbook{5fbb3a240b8e4960a0bad516998def02,
title = "Consumedia. Functionalities, emotion detection and automation of services in a ODR platform",
abstract = "This paper presents a legal and technological approach to online mediation. It shows the technologies that are usually employed in this field and presents the prototype of Consumedia, an online mediation platform, as well as its functionalities and technological architecture. Moreover, it uncovers the technology implemented as regards the recognition of emotions in the mediation room. Furthermore, it considers that an online mediation platform may automatically provide the parties with all the required documentation of the process. Thus, it unveils the documents that an online mediation platform should automatically provide to the disputants.",
keywords = "Automation, B2B, B2C, Documents, Emotion detection, ODR, Online mediation, Ontologies, Phases",
author = "Josep Suquet and Pompeu Casanovas and Xavier Binefa and Oriol Mart{\'i}nez and Adri{\`a} Ruiz and Jordi Ceballos",
year = "2014",
doi = "10.1007/978-3-662-45960-7",
language = "English",
isbn = "978-3-662-45959-1",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
publisher = "Springer-Verlag",
pages = "247--260",
editor = "\{ Casanovas\}, \{ Pompeu \} and \{ Pagallo\}, \{Ugo \} and \{ Palmirani\}, \{Monica \} and Sartor, \{Giovanni \}",
booktitle = "AI Approaches to the Complexity of Legal Systems",
edition = "1",
}