The impetus of experience from the bottom up as a mechanism for contributing to the design of public services

Martí Oliver-Mora, Lupicinio Iñiguez-Rueda

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)

Abstract

© 2016, Fundacao Getulio Vargas. All rights reserved. This article contributes to the New Public Service by offering a perspective that promotes a more participatory public governance by involving citizens and street-level bureaucrats in the overall design of public services. Focused on primary healthcare in Spain, this article seeks to understand how healthcare professionals detect the social needs of their patients so that they can fulfill them. In order to do this, the article analyzes 19 innovative experiences put forward by healthcare professionals and that are related to the implementation of information and communications technology (ICT) in healthcare. The results of this research contribute to the construction of a model for the design of public services focused on the social needs of the population.
Original languageEnglish
Pages (from-to)377-394
JournalRevista de Administracao Publica
Volume50
Issue number3
DOIs
Publication statusPublished - 1 May 2016

Keywords

  • Healthcare management
  • Innovation
  • Primary healthcare
  • Public management
  • Public services

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