The effect of social media adoption on exporting firms' performance

María Del Carmen Alarcón, Alex Rialp, Josep Rialp

Research output: Contribution to journalArticleResearchpeer-review

18 Citations (Scopus)


Copyright © 2015 by Emerald Group Publishing Limited All rights of reproduction in any form reserved. This paper aims to examine the extent to which social media competence (SMC) determines exporting companies' actual adoption of social media applications, which eventually might impact these firms' performance. Quantitative study where data were collected through a web-based survey addressed to Spanish exporters. SEM is employed for testing the hypotheses. SMC has an influence on the firm's actual use of these social media applications, which in turn has an impact on the firm's performance. However, the intention to use social media applications mediates the relationship between the firm's SMC and its social media usage.
Original languageEnglish
Pages (from-to)161-186
JournalAdvances in International Marketing
Publication statusPublished - 1 Jan 2015


  • Adoption process
  • Exporting companies
  • Performance
  • Social media competence


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