Technological impact on migration processes: Locutorios (call centers), only technological spaces?

Anna Vitores, María Carmen Peñaranda, Luz María Martínez, Juan Muñoz-Justicia, Lupicinio Íñiguez-Rueda

Research output: Contribution to journalArticleResearchpeer-review


The humanities and social sciences show an increasing interest in studying the impact ICT in the conceptualization and experience of migratory processes. Our work approaches this subject, asking for the role of call shops within the migratory experience. At a first glance, these spaces seem to be characterized by technologies that allow communication with the country of origin. Nevertheless, technologies make no sense on it own, but instead need to be placed within a specific production context, while considering the network of social practices in which they operate and through which they acquire meaning. We argue that the question is not to ask for the impact of ICT on migratory experience, but to study those dynamics generated inside call shops and the use an appropriation of technology and space made by call centers users.
Original languageEnglish
Pages (from-to)662-673
Number of pages12
JournalPsicologia e Sociedade
Issue number3
Publication statusPublished - 1 Dec 2012


  • Call shops
  • Information and Communication technologies (ICT)
  • Migration
  • Technological determinism
  • Technological impact


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