Servitisation and technological complexity in family and non-family firms: European evidence

Pilar Marques, Andrea Bikfalvi*, Alexandra Simon, Josep Llach, Christian Lerch

*Corresponding author for this work

Research output: Contribution to journalArticleResearchpeer-review

4 Citations (Scopus)


Servitisation is an emerging topic in practice and in the academy. In this paper, we address the influence of family ownership on servitisation strategy, using data collected through the European manufacturing survey, an international large-scale survey on trends in manufacturing. We approach our hypotheses through the lens of the Socio-Emotional Wealth (SEW), considering the characteristics of family firms and the rationales for servitisation. This paper provides evidence of the important role of technological factors in understanding the particular behaviour of family firms and provides empirical support for the rationales behind the SEW approach.

Original languageEnglish
Pages (from-to)221-239
Number of pages19
JournalEuropean Journal of International Management
Issue number2
Publication statusPublished - 9 Mar 2015


  • Europe
  • Family business
  • Family firms
  • Manufacturing
  • Services
  • Servitisation
  • SEW
  • Socioemotional wealth


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