Quality of work life in hospitals and universities commodified

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New Public Management (NPM) makes public hospital and university services in market enterprises. The aim of the paper is to analyze and describe the impact of this metamorphosis in labor subjectivity of staff employed in such services. Empirical studies in Spanish and Latin American hospitals and universities discover a paradoxical experience: relative manifest satisfaction by material and technical conditions allowing work harder and better, but also latent discomfort to the task overload, and professional and ethical dilemmas posed by new organizational demands, facing with these staff develop ways of coping ranging from manifest obedience to latent resistance. This reinforces the reasons for the redesign of those services based on a better balance between commercial and social demands, managerial and professional values, and between business efficiency and quality of working life.
Original languageEnglish
Pages (from-to)40-47
JournalPapeles del Psicologo
Issue number1
Publication statusPublished - 26 Feb 2014


  • Labor subjectivity
  • New public management
  • Quality of working life
  • Working conditions


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