Quality assurance in university guidance services

Alexandra Simon*

*Corresponding author for this work

    Research output: Contribution to journalArticleResearchpeer-review

    1 Citation (Scopus)


    In Europe there is no common quality assurance framework for the delivery of guidance in higher education. Using a case study approach in four university career guidance services in England, France and Spain, this article aims to study how quality is implemented in university career guidance services in terms of strategy, standards and models, relationship with main stakeholders and quality assessment. The case study findings reveal that the services articulate their strategy and mission as dedication to providing a quality service. However, little objective assessment of programmes and procedures is actually being conducted.

    Original languageEnglish
    Pages (from-to)181-198
    Number of pages18
    JournalBritish Journal of Guidance and Counselling
    Issue number2
    Publication statusPublished - Mar 2014


    • European Union
    • quality assurance
    • quality standards
    • student satisfaction
    • university guidance services


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