Perspectives on E-Government in Europe

Sylvia Archmann, Just Castillo Iglesias

Research output: Chapter in BookChapterResearchpeer-review

Abstract

The e-government scene in the EU is undergoing profound changes. The gradual increase in online availability of services has now reached a point where new challenges are appearing, such as trust-building, increasing citizens’ confidence and the use of existing services, as well as the need for new more efficient e-inclusion policies. Citizens of today have new demands which require new responses, also in terms of enhancing the participatory process. ICT and e-government have an important role to play in this respect.
Original languageEnglish
Title of host publicationInformation Communication Technologies and the Virtual Public Sphere
EditorsRobert A. Cropf, William S. Krummenacher
Chapter10
Pages195-206
DOIs
Publication statusPublished - Mar 2011

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