Middle managers' communication and management strategies during the implementation of the European Credit Transfer System

Helena Troiano, Josep Maria Masjuan, Marina Elias

Research output: Contribution to journalArticleResearchpeer-review

Abstract

This paper uses data obtained from a research project about the Bologna Process, carried out in ten degree programmes at one university; six of these degrees are part of a pilot project to implement the European Credit Transfer System (ECTS). In this article, we examine how middle managers in these pilot degrees employ various strategies of management, consensus generation and communication while carrying out the implementation of ECTS. In addition, we examine the responses from academics pertaining to management evaluation, attitudes regarding the reform, and the perceived amount of information. This analysis allows us to identify a number of opportunities and constrictions - derived from management forms considered legitimate by the members of this university - that middle managers have to take into account.
Original languageEnglish
Pages (from-to)1211-1231
JournalPapers
Volume96
Issue number4
Publication statusPublished - 1 Jan 2011

Keywords

  • European credit transfer system (ECTS)
  • European higher education area (EHEA)
  • Higher education management
  • Middle management
  • University reform

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