Language awareness in multilingual and multicultural organisations

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This chapter points out the research conducted on language issues in multilingual and multicultural organizations from a diversity of theoretical traditions, as this is a highly interdisciplinary field of research. It provides a brief discussion of some of the most prominent lines of investigation, with emphasis on how the role of language and awareness of language issues have been tackled. The chapter addresses a fairly wide picture of how the study of issues of communication, language policy and language use within and around culturally/linguistically heterogeneous organizations. It discusses four fundamental concepts that cross-cut research in this interdisciplinary area: culture, miscommunication, diversity management and training. The analytical insistence on miscommunication has construed diversity as a problem to be 'fixed' through the implementation of a series of strategies that have often received the label of 'diversity management'. Closely linked to the construct of 'diversity management' is the idea of training as a way of 'handling' diversity-caused relational and communicative difficulties.
Original languageEnglish
Title of host publicationThe Routledge Handbook of Language Awareness
EditorsPeter Garrett, Josep M. Cots
Place of PublicationLondres (GB)
Number of pages15
ISBN (Electronic)9781315676494
ISBN (Print)978-1-13-893704-8
Publication statusPublished - 1 Jan 2018


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