Is social media marketing really working? Its impact on the relationships among market orientation, entrepreneurial orientation, and business performance

Felipe Uribe Saavedra, Josep Rialp Criado, Joan Llonch Andreu

Research output: Chapter in BookChapterResearchpeer-review

2 Citations (Scopus)

Abstract

Online social networks have become the fastest growing phenomenon on the Internet and firms are beginning to take advantage of them as a marketing tool. However, the strategic importance of social media marketing is not yet clear, given the novelty and the difficulty of measuring its impact on business performance. This study uses data from 191 Spanish firms from several sectors to measure the impact of the intensity of use of social media marketing on the relationship between the dynamic capabilities of market orientation and entrepreneurial orientation, and business performance. The results provide evidence of the moderating effects of social media marketing intensity on the strength of the mentioned relations and the importance of a strong and committed marketing strategy on digital social networks for businesses. © 2013, IGI Global.
Original languageEnglish
Title of host publicationE-Marketing in Developed and Developing Countries: Emerging Practices
Pages174-193
Number of pages19
DOIs
Publication statusPublished - 1 Dec 2013

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