Exploring working conditions as determinants of job satisfaction: An empirical test among Catalonia service workers

Juan A. Marín-García; Tomas Bonavia; Josep Maria Losilla

doi:https://doi.org/10.1080/02642069.2011.559226

Exploring working conditions as determinants of job satisfaction: An empirical test among Catalonia service workers

Juan A. Marín-García, Tomas Bonavia, Josep Maria Losilla

Research output: Contribution to journal › Article › Research › peer-review

11 Citations (Scopus)

Abstract

Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction. © 2011 Copyright Taylor and Francis Group, LLC.

Original language	English
Pages (from-to)	2051-2066
Journal	Service Industries Journal
Volume	31
DOIs	https://doi.org/10.1080/02642069.2011.559226
Publication status	Published - 1 Sept 2011

Keywords

job characteristics
job satisfaction
service sector
service workers
structural equation modeling
working conditions

Access to Document

https://doi.org/10.1080/02642069.2011.559226

Cite this

@article{404d1d3440924b33bbffeb68dd6f168b,

title = "Exploring working conditions as determinants of job satisfaction: An empirical test among Catalonia service workers",

abstract = "Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction. {\textcopyright} 2011 Copyright Taylor and Francis Group, LLC.",

keywords = "job characteristics, job satisfaction, service sector, service workers, structural equation modeling, working conditions",

author = "Mar{\'i}n-Garc{\'i}a, {Juan A.} and Tomas Bonavia and Losilla, {Josep Maria}",

year = "2011",

month = sep,

day = "1",

doi = "https://doi.org/10.1080/02642069.2011.559226",

language = "English",

volume = "31",

pages = "2051--2066",

journal = "Service Industries Journal",

issn = "0264-2069",

publisher = "Taylor and Francis Ltd.",

}

TY - JOUR

T1 - Exploring working conditions as determinants of job satisfaction: An empirical test among Catalonia service workers

AU - Marín-García, Juan A.

AU - Bonavia, Tomas

AU - Losilla, Josep Maria

PY - 2011/9/1

Y1 - 2011/9/1

N2 - Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction. © 2011 Copyright Taylor and Francis Group, LLC.

AB - Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction. © 2011 Copyright Taylor and Francis Group, LLC.

KW - job characteristics

KW - job satisfaction

KW - service sector

KW - service workers

KW - structural equation modeling

KW - working conditions

U2 - https://doi.org/10.1080/02642069.2011.559226

DO - https://doi.org/10.1080/02642069.2011.559226

M3 - Article

SN - 0264-2069

VL - 31

SP - 2051

EP - 2066

JO - Service Industries Journal

JF - Service Industries Journal

ER -

Exploring working conditions as determinants of job satisfaction: An empirical test among Catalonia service workers

Abstract

Keywords

Access to Document

Fingerprint

Cite this