Exploring working conditions as determinants of job satisfaction: An empirical test among Catalonia service workers

Juan A. Marín-García, Tomas Bonavia, Josep Maria Losilla

Research output: Contribution to journalArticleResearchpeer-review

9 Citations (Scopus)

Abstract

Job satisfaction is particularly important in the service industries since it involves direct contact with customers and thus has a direct influence on company performance. This paper analyses the impact of 10 working conditions on job satisfaction by means of structural equation modeling in a representative stratified random sample of 1553 service sector employees in Catalonia, Spain. Significant effects in social aspects (recognition of a job well done and social support) were found, followed by psychological loads (emotional demands and job insecurity) and by task contents (development and meaning, and predictability). These variables explained 50% of the variance in job satisfaction. © 2011 Copyright Taylor and Francis Group, LLC.
Original languageEnglish
Pages (from-to)2051-2066
JournalService Industries Journal
Volume31
DOIs
Publication statusPublished - 1 Sep 2011

Keywords

  • job characteristics
  • job satisfaction
  • service sector
  • service workers
  • structural equation modeling
  • working conditions

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