European urban destinations’ attractors at the frontier between competitiveness and a unique destination image. A benchmark study of communication practices

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19 Citations (Scopus)

Abstract

The attractors of a destination are key elements of its appeal and play a vital role in the destination's success. Attractors such as architecture or culture have been identified as essential features of the destination's competitiveness and as distinguishing features useful for differentiating the destination's image from that of competitors. However, the limit between these two attractor roles is not yet definite. This investigation analyzes the function of different attractors in communication practices within the niche of European urban destinations. The study uses content analysis to identify the similarities and differences among the official communication of the 12 most popular urban destinations in Europe. The results point to tourism products and packages, cultural attractions, and gastronomy as critical elements for competing in this specific market. It further highlights that attractors such as history, accommodation, and leisure attractions act as the main sources for differentiation among the European cities.

Original languageEnglish
Pages (from-to)37-45
Number of pages9
JournalJournal of Destination Marketing and Management
Volume12
DOIs
Publication statusPublished - Jun 2019

Keywords

  • Competitiveness
  • Destination attractors
  • Destination branding
  • Destination image
  • Official websites
  • Online communication
  • Projected brand image

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