Comparison of level of satisfaction of users of home care: Integrated model vs. dispensaries model

Marta Gorina, Joaquín T. Limonero, Xavier Peñart, Jordi Jiménez, Javier Gassó

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Objective To determine the level of satisfaction of users that receive home health care through two different models of primary health care: integrated model and dispensaries model. Design cross-sectional, observational study. Location Two primary care centers in the province of Barcelona. Participants The questionnaire was administered to 158 chronic patients over 65 years old, of whom 67 were receiving health care from the integrated model, and 91 from the dispensaries model. Main measurements The Evaluation of Satisfaction with Home Health Care (SATISFAD12) questionnaire was, together with other complementary questions about service satisfaction of home health care, as well as social demographic questions (age, sex, disease, etc). Results The patients of the dispensaries model showed more satisfaction than the users receiving care from the integrated model. There was a greater healthcare continuity for those patients from the dispensaries model, and a lower percentage of hospitalizations during the last year. The satisfaction of the users from both models was not associated to gender, the health perception,or independence of the Conclusions The user satisfaction rate of the home care by primary health care seems to depend of the typical characteristics of each organisational model. The dispensaries model shows a higher rate of satisfaction or perceived quality of care in all the aspects analysed. More studies are neede to extrapolate these results to other primary care centers belonging to other institutions. © 2014 Elsevier España, S.L. All rights reserved.
Original languageEnglish
Pages (from-to)276-282
JournalAtención primaria (Barcelona. Ed. impresa)
Issue number6
Publication statusPublished - 1 Jan 2014


  • Home care services
  • Organizational models
  • Patient satisfaction
  • Perceived quality of care
  • Primary health care


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