Purpose: The purpose of the paper is to describe the main features of a university library quality management system, focusing specially on internal auditing. Design/methodology/approach: Adopting a case study approach, the paper attempts to show how auditing is a useful information management tool to improve library services. Findings: Internal auditing helps to consolidate the culture of quality and promote appropriate ethics and values. Research limitations/implications: The paper is based on a study case and the professional experience of the author. Practical implications: A view on a consolidated library's quality management system is presented in the paper. Originality/value: The paper provides ideas on how a library approaches an internal audit. © Emerald Group Publishing Limited.
- Quality management
- University libraries