Auditing the library's quality system

Núria Balagué

    Research output: Contribution to journalArticleResearchpeer-review

    11 Citations (Scopus)


    Purpose: The purpose of the paper is to describe the main features of a university library quality management system, focusing specially on internal auditing. Design/methodology/approach: Adopting a case study approach, the paper attempts to show how auditing is a useful information management tool to improve library services. Findings: Internal auditing helps to consolidate the culture of quality and promote appropriate ethics and values. Research limitations/implications: The paper is based on a study case and the professional experience of the author. Practical implications: A view on a consolidated library's quality management system is presented in the paper. Originality/value: The paper provides ideas on how a library approaches an internal audit. © Emerald Group Publishing Limited.
    Original languageEnglish
    Pages (from-to)286-294
    JournalLibrary Management
    Issue number4-5
    Publication statusPublished - 15 May 2009


    • Auditing
    • Quality management
    • Spain
    • University libraries


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