@inbook{12be2725f3c34d23abc0bb018476d77e,
title = "Application of Social Media Tools by Retailers",
author = "Amo, {Mar{\'i}a del Carmen Alarc{\'o}n del} and Romero, {Carlota Lorenzo} and Efthymios Constantinides and {Eldon Y. Li}, {Stanley Loh}",
year = "2013",
month = jan,
day = "1",
language = "English",
isbn = "978-1-4666-4026-9",
series = "Advances in Marketing, Customer Relationship Management, and E-Services",
pages = "214--235",
booktitle = "Organizations and Social Networking: Utilizing Social Media to Engage Consumers",
edition = "1",
}