A New Scale to Evaluate Disruptive Passenger Management by Cabin Crew Implications for Crew Resource Management and Quality of Service

María José Piñar-Chelso, Jordi Fernández-Castro

Research output: Contribution to journalArticleResearch

Original languageEnglish
Pages (from-to)21-30
JournalAviation Psychology and Applied Human Factors
Volume1
Issue number1
Publication statusPublished - 1 Jan 2011

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