TY - JOUR
T1 - Transparency of government healthcare websites :
T2 - a predictive model based on the main public administrations of Chile, Colombia, Ecuador, and Spain
AU - Rodríguez Breijo, Vanessa
AU - Barredo Ibáñez, Daniel
AU - Medranda Morales, Narcisa Jessenia
AU - Molina Rodríguez-Navas, Pedro
PY - 2022
Y1 - 2022
N2 - Transparency and public accountability are two essential aspects of public administrations because they help to prevent possible cases of corruption and encourage citizen participation. In this sense, transparency is a communicative, not merely administrative or legal, process between public institutions and citizens. The main objective of this study is to identify predictive factors of transparency in government healthcare centers in Chile, Colombia, Ecuador, and Spain in 2021. To do this, we analyzed the websites of 64 public administrations from these countries. Content analysis was applied to assess the presence of 24 indicators on each website. The results for the studied cases reveal an association between the level of transparency and three factors: healthcare systems, internet access, and administration levels. We also identified a predictive factor that should be considered in future studies on the transparency of healthcare websites: the likelihood of decreased transparency was reduced by 91% for public healthcare systems (Ecuador and Spain) as opposed to mixed public -private healthcare systems (Chile and Colombia). We thereby conclude that the involvement of the State, at least in matters related to the healthcare field, favors greater access to information by the community, at the same time as providing greater social responsibility because of substantial communication of the activities carried out by these centers, as well as how and by whom.
AB - Transparency and public accountability are two essential aspects of public administrations because they help to prevent possible cases of corruption and encourage citizen participation. In this sense, transparency is a communicative, not merely administrative or legal, process between public institutions and citizens. The main objective of this study is to identify predictive factors of transparency in government healthcare centers in Chile, Colombia, Ecuador, and Spain in 2021. To do this, we analyzed the websites of 64 public administrations from these countries. Content analysis was applied to assess the presence of 24 indicators on each website. The results for the studied cases reveal an association between the level of transparency and three factors: healthcare systems, internet access, and administration levels. We also identified a predictive factor that should be considered in future studies on the transparency of healthcare websites: the likelihood of decreased transparency was reduced by 91% for public healthcare systems (Ecuador and Spain) as opposed to mixed public -private healthcare systems (Chile and Colombia). We thereby conclude that the involvement of the State, at least in matters related to the healthcare field, favors greater access to information by the community, at the same time as providing greater social responsibility because of substantial communication of the activities carried out by these centers, as well as how and by whom.
KW - Transparencia
KW - Participation
KW - Colombia
KW - Ecuador
KW - Transparency
KW - Comunicación institucional
KW - Websites
KW - Información de salud
KW - Sitios web
KW - España
KW - Comunicación organizacional
KW - Organizational communication
KW - Health information
KW - Spain
KW - Public administration
KW - Institutional communication
KW - Webs
KW - Accountability
KW - Participación
KW - Sistema sanitario
KW - Healthcare
KW - Administración pública
KW - Rendición de cuentas
KW - Chile
UR - https://dialnet.unirioja.es/servlet/articulo?codigo=8352155
U2 - 10.3145/epi.2022.ene.04
DO - 10.3145/epi.2022.ene.04
M3 - Article
SN - 1386-6710
JO - Profesional de la Información
JF - Profesional de la Información
ER -