Evaluation of ICT Applications in the New Lleida Museum, Spain

This article analyzes the use of different multimedia displays (3D recreations, interactives, audiovisuals) in the Museum of Lleida (in northeast Spain) which opened its new venue in November 2007. This art and archaeological museum has actively used information and computer technology (ICT) applications in its permanent collection in order to improve communication with its public. However, after a couple of years it was realized that some applications were not properly used by visitors and most of them did not fulfill all the expectations. For this reason, the group Òliba from the Universitat Oberta de Catalunya conducted an evaluation in 2008 aiming to find the reasons for such behavior. A new methodological framework for evaluating ICT applications is proposed and its application at the Museum of Lleida is discussed. The framework focuses not only on visitor behavior, but also on technological aspects (i.e., usability, comfort, accessibility) and communication practices. © 2011 Copyright Taylor and Francis Group, LLC.