TY - JOUR
T1 - Evaluation of a support system for health professionals confined by COVID-19
AU - García-Sierra, Rosa
AU - Moreno-Gabriel, Eduard
AU - Perich, Esther Badia
AU - Cintas, Victòria Sabaté
AU - Simó, Josep M.Bonet
AU - Fors, Concepción Violán
AU - Gil, Nuria Prat
AU - Rodríguez, Mònica Piña
AU - Torán-Monserrat, Pere
N1 - Publisher Copyright:
© 2021. All Rights Reserved.
PY - 2021/12/17
Y1 - 2021/12/17
N2 - OBJECTIVE: To evaluate the implementation of a telephone system in a department of Primary Care in Barcelona, Spain, supporting health professionals confined by COVID-19. METHODS: We conducted an observational, descriptive, cross-sectional study with confined professionals, between March 11 and May 31, 2020. We emailed a questionnaire with 18 closed-ended questions and one open-ended question and performed a descriptive analysis of the closed-ended answers and an analysis of the thematic content of the open-ended question. RESULTS: Thirty-nine hundred and ninety-eight professionals evaluated the system overall with a score of 6.54 on a scale of 1 to 10. The evaluation of the format of calls made in the support system had higher scores, while the psychological support unit and the coordination of the different groups had lower scores. The content analysis of the open-ended question provides explanatory arguments for the quantitative results. CONCLUSIONS: The study allowed a valid and reliable evaluation of the implementation of a support system for confined professionals, in addition to recognizing areas for improvement.
AB - OBJECTIVE: To evaluate the implementation of a telephone system in a department of Primary Care in Barcelona, Spain, supporting health professionals confined by COVID-19. METHODS: We conducted an observational, descriptive, cross-sectional study with confined professionals, between March 11 and May 31, 2020. We emailed a questionnaire with 18 closed-ended questions and one open-ended question and performed a descriptive analysis of the closed-ended answers and an analysis of the thematic content of the open-ended question. RESULTS: Thirty-nine hundred and ninety-eight professionals evaluated the system overall with a score of 6.54 on a scale of 1 to 10. The evaluation of the format of calls made in the support system had higher scores, while the psychological support unit and the coordination of the different groups had lower scores. The content analysis of the open-ended question provides explanatory arguments for the quantitative results. CONCLUSIONS: The study allowed a valid and reliable evaluation of the implementation of a support system for confined professionals, in addition to recognizing areas for improvement.
KW - Health Personnel
KW - psychology. Self-Help Groups. Telephone. Physical Distancing. COVID-19. Health Impact Assessment
UR - http://www.scopus.com/inward/record.url?scp=85123025481&partnerID=8YFLogxK
U2 - 10.11606/s1518-8787.2021055003735
DO - 10.11606/s1518-8787.2021055003735
M3 - Article
C2 - 34932698
AN - SCOPUS:85123025481
SN - 0034-8910
VL - 55
JO - Revista de Saude Publica
JF - Revista de Saude Publica
M1 - 108
ER -
